Duty and Assessment Teams

London Borough of Hillingdon’s (LBH) children’s social care team needed a trusted partner to work with to improve the efficiency of its safeguarding services for vulnerable children and young people in need or at risk of or suffering from significant harm.

Skylakes was briefed to provide a fully outsourced Referral and Assessment Service (RAS) to temporarily replace the LBH in-house team. This provided LBH with the capacity to redesign services to improve efficiency and provide timely responses to identified cases of need.

Working closely with the LBH senior management team, we designed and implemented a new model of delivery for the RAS. This included a robust framework to help deliver service transformation and minimise the risk of delays in identifying and responding to child safeguarding issues

We successfully managed the LBH Referral and Assessment Service under this innovative new model for 17 months, delivering improved efficiency in the short-term, as well as creating a solid framework for continuous improvement.

During this period, our five social work teams have managed referrals involving 2033 families and 4011 children, with an average case duration of 24 working days. In total, 3916 child assessments have been completed with an average assessment timescale of 19 working days. 99% of assessments have been assessed ahead of statutory timescales.